As an associate, you are the key to the company’s success. Each associate makes a difference, no matter what part of the facility you work. Treating customers with respect is expected. This course discusses the generally accepted customer service standards.
Therefore, Training Express introduces its Hospitality Customer Service Online Training course for you. Through this course, you will learn the basics of providing a truly excellent standard of customer service, understand the importance of customer needs and expectations in the hospitality sector, recognise the importance of good customer service and building relationships and comply with the industry codes of practice and legislation.
Upon completion, you’ll know all the nooks and crannies of the concerned field. Eventually, you’ll learn the importance of hospitality customer service. It will also teach you that the quality of service that your place provides, no matter how large or small it may be, is what makes your venue memorable. As well as creating your reputation, excellent service is what customers remember— and it’s what keeps them coming back.
- Accredited, quality CPD training
- Instant e-certificate and hard copy dispatch by next working day
- Fully online, interactive course with audio voiceover
- Course material developed by qualified professionals
- Self-paced learning accessible via laptop, tablet and smartphone
- 24/7 Learning assistance and tutor support
- Discounts on bulk purchases
Who should take the course
This extensive course is ideal for individuals associated with jobs such as:
- Bar staff
- Catering staff
- Restaurant waiters
- Front of house staff
- Hotel cleaning staff
- Everyone
Learning Outcomes
At the end of the course, you’ll :
- Understand how to offer excellent levels of customer service
- Understand how to create a good impression for your customers
- Know the right ways to handle complaints
- Understand how to work well in a team
- Achieve a Certificate
Certification
All of our courses are fully accredited. They’ll furnish you with state of the art skills and knowledge and helping you to become more competent and effective in this field. Upon successful completion, you’ll get a digital certificate in no time. Also, you can have the hardcopy of your certificate delivered by post (shipping cost $3.99). There are no expiry dates in our certifications, although we recommend renewing them every 12 months.
Assessment
There will be an online assessment at the end of the course. You have to pass the test to accomplish the course. However, the answers are checked instantly and automatically so that you get the result straight away. If you, unfortunately, don’t take the exam, no need to worry at all. We put no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.
Course Curriculum
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